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TheHidden Cause

Most questions are answered here

Logging in

I can’t log in. What should I use as my username?

Use your email address. That’s the easiest way. If you came over from Three Principles Psychology, your old username still works too, but your email address always will.

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

It keeps saying my password is wrong.

First, have a look at what’s already in the boxes. Your browser may be filling in an old password for you. Your phone and your computer each remember their own passwords, and they don’t always agree with each other! Clear the boxes and type it in yourself.

If it still won’t work, choose a new password. It only takes a minute.

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

How do I choose a new password?
  1. On the login page, click Lost your password?
  2. Put in your email address.
  3. Open the email from The Hidden Cause and click the link to choose a new password.
  4. Log in with your email address and the new password, typing it in yourself.

The first time you log in on your other devices, type the new password there too. If your browser offers to save or update it, say yes.

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

Your programs and recordings

Where are my programs and recordings?

Log in and go to your My Account dashboard. Under My Programs you’ll find a list of every program you’ve signed up for, and each one takes you straight to its recordings.

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

I can’t see a program I paid for.

First, log in and check the list under My Account → My Programs. If it isn’t there, write to us and tell us which one, and we’ll put it right.

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

I missed a session. Will there be a recording?

Yes. Recordings go up within 72 hours, and often within 24. You’ll find them on the member page of the program (My Account → My Programs).

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

Getting in touch

How do I get help?

Write to us at [email protected], or use the form on the support page. We’ll reply within 48 hours, and usually within a few hours.

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

How do I change my email address or my name?

You can change your name under My Account → Profile. To change the email address you log in with, write to us and we’ll change it for you.

Still stuck? Write to us at [email protected] and we’ll sort it out with you.

See all help →

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