Support
Help
Answers to the questions we’re asked most. Type a word or two to find yours, or choose an area.
Logging in
Usernames, passwords and the reset email.
I can’t log in. What should I use as my username?
Use your email address. That’s the easiest way. If you came over from Three Principles Psychology, your old username still works too, but your email address always will.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
It keeps saying my password is wrong.
First, have a look at what’s already in the boxes. Your browser may be filling in an old password for you. Your phone and your computer each remember their own passwords, and they don’t always agree with each other! Clear the boxes and type it in yourself.
If it still won’t work, choose a new password. It only takes a minute.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
How do I choose a new password?
- On the login page, click Lost your password?
- Put in your email address.
- Open the email from The Hidden Cause and click the link to choose a new password.
- Log in with your email address and the new password, typing it in yourself.
The first time you log in on your other devices, type the new password there too. If your browser offers to save or update it, say yes.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
My old login doesn’t work.
Your account came across with the same email address. Choose a new password with “Lost your password?”, and you’ll be in.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
The reset email hasn’t arrived.
Have a look in your junk or spam folder; it sometimes ends up there. It comes from [email protected].
Only the newest link works. If you asked more than once, use the latest email and ignore the others. The link lasts 24 hours.
If nothing has arrived after a few minutes, write to us and we’ll sort it out with you.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
It says I’m locked out.
That’s the site being careful after a few wrong tries. Wait half an hour and it will let you try again. If you’re not sure of your password, choose a new one rather than trying again.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
Your programs and recordings
Finding what you’ve signed up for.
Where are my programs and recordings?
Log in and go to your My Account dashboard. Under My Programs you’ll find a list of every program you’ve signed up for, and each one takes you straight to its recordings.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
I can’t see a program I paid for.
First, log in and check the list under My Account → My Programs. If it isn’t there, write to us and tell us which one, and we’ll put it right.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
I missed a session. Will there be a recording?
Yes. Recordings go up within 72 hours, and often within 24. You’ll find them on the member page of the program (My Account → My Programs).
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
What’s under My Community Spaces?
It lists the community spaces you belong to. Each program has its own space, where the people in it can share what they’re seeing. Joining a program brings you into its space.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
Live sessions
Zoom links, times and recordings of sessions.
Where do I find the Zoom link?
On the member page of your program, or on the event itself. Log in, and you’ll find it there.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
What time is the session where I live?
Program and event pages show the time where you are, worked out from your device, with your time zone next to it. So the time you see is your own local time.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
I missed a session. Will there be a recording?
Yes. Recordings go up within 72 hours, and often within 24. You’ll find them on the member page of the program (My Account → My Programs).
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
Moved from Three Principles Psychology
If you came across from the old site.
Where are my programs and recordings?
Log in and go to your My Account dashboard. Under My Programs you’ll find a list of every program you’ve signed up for, and each one takes you straight to its recordings.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
Do I need to pay again?
No. Any program you bought is yours for life. It’s all here waiting for you under My Account → My Programs.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
My old login doesn’t work.
Your account came across with the same email address. Choose a new password with “Lost your password?”, and you’ll be in.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
Getting in touch
How to reach us, and changing your details.
How do I get help?
Write to us at [email protected], or use the form on the support page. We’ll reply within 48 hours, and usually within a few hours.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
How do I change my email address or my name?
You can change your name under My Account → Profile. To change the email address you log in with, write to us and we’ll change it for you.
Still stuck? Write to us at [email protected] and we’ll sort it out with you.
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